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Why Small Businesses Need a Smarter Approach to Website Management

Why Small Businesses Need a Smarter Approach to Website Management

Running a small-to-medium business (SMB) means making smart decisions about where to spend your time. But too many business owners find themselves stuck in an endless cycle of website issues: spending hours on minor updates, troubleshooting unpredictable glitches, and waiting weeks (or months) to launch new pages.

Your website is an amazing marketing tool that should support your business. Not be a constant source of frustration. If website management is eating into your time and slowing business growth, it’s time to rethink your approach.

Is Managing Your Website a Time Sink?

If you’ve ever spent an afternoon wrestling with your website instead of focusing on revenue-generating activities, you’re not alone. Many business owners fall into the trap of handling website updates themselves — often because they assume it’s a simple task, or they don’t have an in-house team to delegate it to.

But here’s the reality: website management is more than just tweaking text once a year or uploading a blog post every few months. Without the right expertise, small changes can turn into major time drains, and technical problems can snowball into lost sales and frustrated customers.

Let’s break down three of the biggest website headaches SMBs face.

1. DIY Website Changes Are Too Time-Consuming

According to recent website statistics, 32% of small businesses use DIY website builders to create a basic website. Websites help establish credibility and showcase services or products. And on the surface, making small updates — like changing service descriptions or swapping out an image — seems easy enough. But once you log in, you realize:

  • The page builder isn’t cooperating, and your formatting is off.
  • The layout looks wrong on mobile, but you’re not sure why.
  • A simple image upload has thrown off your entire page structure.
  • You were distracted with questions like: Why do I need ALT tags and how do I write one?
  • The change you made doesn’t appear live, and now you’re digging through support forums for answers.

What should have taken 10 minutes turns into an hour-long ordeal. Multiply that by multiple updates per month, and suddenly you’ve lost valuable time that should have been spent on sales, strategy, or customer engagement.

2. Technical Issues Are Frustrating and Unpredictable

Even if you’re comfortable making updates, technical hiccups can derail your workflow at any time. Maybe a plugin stops working after an update, or a change you made breaks something on another page.

Consider the hidden risks:

  • Broken forms or checkout pages: Customers can’t contact you or complete purchases.
  • Slow load times: A sluggish site drives visitors away and hurts your search rankings.
  • Security vulnerabilities: Outdated plugins or software create openings for hackers.

Without regular maintenance and troubleshooting expertise, your website can quickly become unreliable. And let’s be honest: most business owners don’t have time to play tech support.

3. New Pages or Features Take Forever to Implement

Your business is constantly changing. Maybe you’re launching a new service, running a promotion, or optimizing for better conversions. But every time you need a new landing page, it gets pushed to the back burner because you’re too busy with day-to-day operations. Or you don’t have the technical skills to build it yourself.

Meanwhile, potential customers land on outdated pages, and opportunities slip away. A website that doesn’t keep up with your business so much more than an inconvenience — it’s costing you leads and revenue.

If any of this sounds familiar, you’re not alone. Around14% of small businesses lack the time and knowledge to properly maintain their sites.

The Risks of Ignoring Website Management

But that’s not all. Nearly 83% of all websites around the world are currently considered inactive. Is your site one of them?

Delaying website updates or relying on a piecemeal approach comes with real consequences:

  • Increased costs – Small issues ignored today turn into costly fixes later.
  • Lost credibility: A neglected website makes your business look unprofessional and unreliable.
  • Missed revenue: If visitors encounter errors or outdated content, they’re less likely to convert.
  • SEO decline: Search engines favor regularly updated, fast-loading websites. If yours isn’t maintained, rankings will drop.

The good news? There’s a solution that doesn’t involve you spending more hours troubleshooting tech issues or finding the budget to hire an employee with all the overhead that entails.

Hire a Fractional or Part-Time Web Administrator

If website tasks keep pulling you away from running your business, it’s time to bring in help – without the overhead of hiring a full-time employee. 

A fractional web administrator provides ongoing website support on a part-time basis, keeping your site up-to-date, functional, and aligned with your business goals.

What Website Support Services Can Do for You:

Handle website updates quickly. No more wasted hours struggling with edits. Updates are done efficiently and correctly the first time.

Manage technical maintenance. Security updates, plugin fixes, and performance optimizations keep your site running smoothly.

Optimize for SEO and user experience. Ensuring fast load times, mobile-friendly design, and conversion-focused content with quarterly analysis to see what’s working, what isn’t, and opportunities for improvements.

Create and publish new content. Blog posts, case studies, landing pages, and service updates stay on schedule and on brand.

Act as your go-to website expert. Instead of scrambling for help when something breaks, you have a dedicated professional — and partner who already knows your business — on call.

Ready to Take Website Management Off Your Plate?

Your website is a key part of your business, and neglecting it can cost you customers and revenue. Security gaps, outdated content, and technical issues add up fast. Fractional website support helps you stay ahead of costly problems by keeping your site secure, optimized, and working for your business — not against it.

Want to free up your time and keep your website running smoothly? Let’s talk about how a part-time website administrator can keep your site updated and stress-free.

waymarks

Jacquelyn Van Sant brought her two greatest passions — writing and helping people — together to form Waymarks Web Solutions. Waymarks currently focuses on providing website content strategy, copywriting, and consulting services to tech, health, coaching, and small-to-medium businesses.